Household Essentials

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Kitchen Essentials

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Electronics Essentials

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Personal Essentials

Automotive Essentials

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Fashion Essentials

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Top Selling Products

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Hassle-Free Returns

  • Easy Return

    Not completely satisfied? No worries! We offereasy returns for a hassle-free shopping experience. Simply return and we’ll take care of the rest!

  • Money Back Guarantee

    Shop with confidence! We offer a 100% money-back guarantee. If you're not satisfied, simply return your purchase within 15 days for a full refund—no hassle, no worries!

  • Cash on Delivery

    Shop with confidence! Pay only when you receive your order. No need for upfront payments or credit cards—just hassle-free shopping at your doorstep!

Frequently Ask Questions

Is Cash on Delivery (COD) available?

Yes! We only offer Cash on Delivery (COD) as our payment method. Simply place your order online, and pay in cash when your order arrives at your doorstep. No need for credit cards or online payments—just a hassle-free shopping experience!

How can I place an order?

Placing an order on our website is quick and easy! Follow these steps:

Browse & Select – Find the product you want and click "Add to Cart."

Go to Checkout – Click on the cart icon and select "Proceed to Checkout."

Enter Details – Fill in your shipping address and contact information.

Select Payment Method – Choose "Cash on Delivery (COD)."

Confirm Order – Click "Place Order." You’ll receive a confirmation via email or SMS.

That’s it! Your order will be processed, and you’ll pay when it arrives at your doorstep. 🚀

What is the shipping time for my order?

We deliver orders within 3 to 5 working days. Once your order is confirmed, we process it quickly and ship it out. You will receive a tracking link via email or SMS to check your delivery status.

🚚 Fast & Reliable Shipping

📦 Delivery in 3-5 Working Days

📍 Track Your Order Anytime

If you have any questions or need assistance, feel free to contact our customer support team!

How can I track my order?

Once your order is shipped, you will receive a tracking link via email or SMS. You can also track your order directly on our website:

Log in to your account on our website.

Go to "My Orders" and select the order you want to track.

Click on the tracking link to see real-time updates.

If you haven’t received a tracking link or need assistance, feel free to contact our customer support team.

What is your return policy?

We offer a 15-day free return and refund policy for your convenience. If you are not completely satisfied with your purchase, you can return it within 15 days of delivery for a full refund.

✅ Free Returns – No extra charges!
✅ Full Refund – Get your money back quickly.
✅ Hassle-Free Process – Simply contact our support team to initiate the return.

Conditions:

The item must be unused, in its original packaging, and in the same condition as received.

Certain products may not be eligible for returns due to hygiene or customization reasons.

For assistance, reach out to our customer support team. We're here to help!

Customer Support – We're Here to Help!

Need Assistance? Our friendly support team is ready to help with any questions or concerns. Whether you need help with orders, returns, or general inquiries, feel free to reach out!

Email: support@souq-essentials.store

Call Us: +966 56 888 1304